Information for Vein Specialists of Arizona (VSA) Patients
From the time you arrive at Vein Specialists of Arizona (VSA), our comfortable state-of-the-art vein treatment center, every one of our staff is committed to making your experience positive and free of stress. From our front office personnel who schedule your appointments and assist with insurance to Dr. Jeffrey Alpern, who will evaluate, diagnose and provide appropriate treatment, we leave no stone unturned to meet your individual needs in an atmosphere of comfort, privacy, and respect.
DOWNLOAD PATIENT FORM PACKAGE AS A PDF FILE
In order to accelerate your check-in process for your upcoming appointment at Vein Specialists of Arizona, you may download our patient form packages. Please complete each sheet completely and bring your new patient forms with you when you come for your appointment.
All of our vein treatment is driven by our vision and mission to provide exceptional care and to continue to improve our state-of-the-art vein treatment services. The information we collect through our Patient Satisfaction Survey and from your comments, ratings and testimonials, helps us to know what we are doing well and what we could be doing better.
Explore VSA Patient FAQs below for information about vein treatment, our hours, scheduling appointments, payment methods accepted, missed appointments and insurance information. Patients may contact us by phone at (623) 428-0068 or complete the convenient Request an Appointment Form.
Common Vein Treatment Questions
An underlying venous problem can lead to more serious problems such as blood clots, bleeding, skin pigmentation and ulcers. Relatively simple procedures can eliminate these conditions before they become catastrophic and life threatening events. Treatments for venous diseases are generally covered by health insurance plans and Medicare.
During your initial visit, all of the following are provided:
- Office consultation with physician
- Ultrasound screening
- Diagnosis and treatment plan
- Comfortable, relaxed environment
- Professional caring staff specializing in state-of-the-art vein treatment
- Awake but comfortable with local anesthesia
- No incisions or sutures (stitches)
- Minimal to no scarring
- All procedures done through a simple needle stick
- Most patients do not require pre-medication and can drive themselves to and from the procedure
- Little downtime – resume walking the same day
- Post operative discomfort managed through OTC pain medicine
Besides people with an obvious vein problem (bulging veins), the following symptoms may be related to underlying venous disease:
- Painful and Tender legs
- Restless legs
- Itchy legs
- Swollen legs
- Strange sensations on the legs
- Leathery skin on the legs
- Skin discoloration on the legs
- Leg ulcers
When your venous screening exam reveals the presence of venous disease, we accept most insurance coverages including Medicare.
Vein Specialists of Arizona Patient Policies FAQs
We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. and are closed for all major holidays. Appointments are required in order to be seen. We return phone calls to patients the same day. If you contact us outside of normal office hours and leave a message with our answering service, they will contact us should your need be more urgent. If you are having a medical emergency, please call 911 or go to the nearest hospital emergency department.
When you arrive in our office, we ask that you provide accurate and complete personal and insurance information prior to being seen. It is the patient’s responsibility to verify their benefits and insurance coverage prior to their first visit. Failure to do so may result in a higher out-of-pocket expense to the patient.
Insurance claims are either contracted or non-contracted depending upon whether VSA is a network provider for your insurance.
If we are contracted with your insurance company, we must follow our contract and their requirements. The insurance company will make the final determination about your eligibility. If your insurance requires a referral, it is your responsibility to obtain it. Failure to obtain the referral may result in a denial of your claim.
If we are in your insurance provider network (non-contracted insurance), we will bill your insurance company as a courtesy to you. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility. You agree to pay any portion of the charges not covered by insurance. If your insurance requires a referral, it is your responsibility to obtain it. Failure to obtain the referral may result in a denial of your claim.
When venous disease is present, commercial insurance and Medicare may cover part or all of related diagnosis and treatment services. Cosmetic procedures are not eligible for insurance reimbursement. Besides Medicare, we accept many commercial insurances. Patients are advised to check with their insurance to see if we are an “In Network” provider.
We accept personal checks, cash and all major credit cards for payment.
Should you miss your appointment, you will be charged a $30.00 cancellation fee for missed office visits and a $200 cancellation fee for missed surgeries. We require a 24-hour notice if you wish to cancel or reschedule your surgery. Failure to notify us 24 hours in advance will result in a $200 cancellation/rescheduling fee for the cost of instruments, supplies and loss of revenue. All office visits and ultrasound appointment must be cancelled one (1) day prior to avoid a $30 cancellation/rescheduling fee. These fees must be received before your appointment will be rescheduled.
Should you want to have copies of your records sent to another doctor or organization, you will need to make your request in writing and pay a reasonable copying fee. The amount of the fee is dependent on the number of copies you request. You must authorize VSA to include all relevant information.